We began our solar journey looking into quotes in fall of 2021. We chose Watts Up because of: a) Multi inverter system b) Competitive price c) Responsive to enquiries, questions etc (we had no previous knowledge of Solar systems) d) Online reviews. There was typical back and forth by email and phone re # panels, best system, estimated payback time etc during the fall and at the end of October, decided to use Watts Up and request the instal in Spring 2022. The paperwork was all handled by Watts Up for contract, NSP Interconnection and Efficiency NS rebate application and was completed in November 2021. The news of Efficiency NS lowering the rebate in December of 2021 (effective January 2022), sent us back to Watts Up to see if we still qualified for $6K rebate and to confirm that the Province had our paperwork in time, which they promptly confirmed for us. The install was completed including inspections from NS Power early June 2022 and we’re completely satisfied with the whole install. The two chaps who came to install the racking were professional, courteous, even began late on a Friday afternoon for an hour, and back on Monday to complete. Brian, their electrician is a CAN DO kind of guy. Our electrical metre is probably about 20 feet from our utility room, so Brian had to be creative in how to install the Solar connection panel in the utility room and feed the wiring out to the outside connection. He is indeed a valuable member of the team. NSP inspections went well, all was completed in a timely manner. Mike came to the house after the install to explain the bill (exactly as quoted), and how the rebate timing works and to discuss the app. Tom is extremely quick with responses to emails with any concerns. In Spring, when I reached out to ask when we were scheduled to start, he responded the same day, and gave me an overview of the timing of the project. The project went as he indicated and we are delighted to have chosen Watts Up Solar. They are a fabulous family run business in Nova Scotia and we are happy to support our local businesses.
