Watts Up Solar LTD – General Terms & Conditions for Solar System Installation
1. Compliance With Laws and Program Requirements
All installations performed by Watts Up Solar LTD ("Watts Up Solar") must:
- Comply with all applicable federal, provincial/state, and municipal laws, building codes, electrical codes, permitting requirements, and inspection procedures.
- Adhere to the rules and guidelines of any applicable rebate or incentive programs (e.g., SolarHomes) the client chooses to participate in.
Watts Up Solar is responsible for performing the installation in accordance with these standards; however, the client remains responsible for meeting all program eligibility requirements.
2. Client Responsibilities
The client agrees to:
- Provide all information required to complete mandatory government, provincial/state, utility, and rebate applications.
- Ensure safe and reasonable access to the property for site assessments, construction, inspections, and any required maintenance.
- Access will always be scheduled in advance.
- Complete all required forms and cooperate in a timely manner throughout the process.
- Seek independent consultation for any tax implications arising from rebates, incentives, or credits.
Important Notes on Tax Credits and Incentives
- Watts Up Solar is not responsible for any tax credits referenced in proposals, estimates, or discussions.
All tax credit values are estimates only, based on publicly available information at the time of quoting. - Watts Up Solar does not provide tax, accounting, or financial advice.
Clients must consult an independent tax professional regarding eligibility for any tax credits or deductions. - Watts Up Solar is not responsible for missed incentive or rebate deadlines, including deadlines related to:
- Applications
- Submissions
- Approvals
- Install-by dates
- Funding availability
The client is ultimately responsible for ensuring their participation requirements are completed on time.
3. Liability
Watts Up Solar LTD, its parents, subsidiaries, affiliates, officers, employees, contractors, and agents:
- Are not responsible for any tax liabilities incurred by the client.
- Assume no responsibility for equipment performance or warranties, except where stated in the Warranties section below.
- Do not endorse or guarantee any specific brand, manufacturer, or third-party service beyond what is provided in manufacturer-issued warranties.
4. Warranties
4.1 Labor Warranty
- All services will be delivered in a professional, workmanlike, and safe manner using trained personnel and suitable equipment.
- If workmanship is found to be defective within the warranty period, Watts Up Solar will re-perform the affected work.
- Standard Workmanship Warranty: 10 Years.
4.2 Equipment Warranty
- All equipment is covered solely by the manufacturer’s warranties, as outlined in product specification sheets or online warranty documents.
- Watts Up Solar is responsible for workmanship and installation-related labor, unless otherwise stated.
In the event of defective equipment:
- Watts Up Solar will file a warranty claim with the manufacturer on behalf of the client.
- Defective equipment will be removed.
- Replacement, repair, or refurbishment will be installed according to the manufacturer’s determination.
5. Energy Performance
Watts Up Solar does not guarantee:
- Specific energy outputs
- Long-term production results
- Savings or income from the system
Any production estimates provided are informational only and based on industry-standard modeling tools.
6. Rebate and Incentive Programs
- The client is responsible for ensuring rebate and incentive applications are completed accurately and on time, unless otherwise explicitly stated in writing.
- A client may designate a primary contact, but they remain ultimately responsible for adherence to all program requirements.
- Watts Up Solar assumes no liability for applications denied, delayed, or reduced due to missed deadlines, policy changes, incomplete information, or program funding limitations.
7. Permits and Approvals
Watts Up Solar will obtain the required installation permits and verify that there are no applicable restrictions (e.g., HOA rules, deed limitations) prohibiting installation.
8. Pricing and Payments
- Prior to finalizing pricing, Watts Up Solar reserves the right to perform a site audit to confirm or revise satellite-based calculations.
- Materials and equipment may change based on availability but will remain equal or superior in quality and efficiency.
- Payments must follow the agreed schedule. Acceptable payment methods include:
- Personal cheque
- Wire transfer
- Major credit/debit cards (initial deposit only)
- Bank draft
- Late or outstanding balances incur 2% interest per month until paid in full.
- All equipment remains the property of Watts Up Solar until payment is received in full.
9. Exclusions and Limitations
Watts Up Solar is not liable for:
- Damage to the system or property caused by snow, ice, hail, or other weather conditions.
- Delays arising from external factors such as:
- Weather
- Utility approvals
- Permitting authorities
- Government or agency processing times
- Supply-chain constraints
10. Privacy Policy
- Watts Up Solar does not sell, distribute, or rent client information to third parties.
- Communication will relate only to agreed services, products, or warranty-related matters.
- Pricing, processes, and proprietary documentation are confidential and may not be shared with other companies or competitors.
11. Additional Terms
- Warranty or maintenance obligations may be transferred or assigned to a third party with prior written notice to the client.
- Watts Up Solar will indemnify and hold the client harmless from claims or damages arising from Watts Up Solar’s negligence or willful misconduct.
- Electronic signatures are legally binding. By signing electronically, the client agrees to all terms, conditions, and program requirements and enters this agreement in good faith.